Terms of Service

Last updated: October 1, 2026

These terms are an agreement between you and IronDiff LLC (“ProTag”, “we”, “us”). They cover your use of the ProTag app at portal.protagapp.com, this website, and the printed tags we ship. By creating an account or paying for a plan, you agree to them on behalf of yourself and the business you sign up for.

Your account

• You are responsible for the people you add to your account and for keeping sign-in details private. Seats are for people at your business, and each seat is for one person at a time. You can move a seat to someone new when a person leaves.
• You must give us accurate business and billing information and keep it current.
• Your customers can scan your tags and submit service requests without an account. You are responsible for responding to the requests your account receives.

Plans and billing

• Plans are billed annually, in advance, in US dollars. Prices are listed on our pricing page.
• Plans renew automatically each year at the then-current price for your plan unless you cancel before the renewal date. We will email you before each renewal. Founding prices are held for 12 months from the day you sign up, as stated on the pricing page.
• Extra seats added partway through a year are billed prorated for the rest of that year. Seats removed partway through are credited the same way.
• Prices do not include sales tax. Where tax applies, we add it at checkout.
• If a payment fails, we will try again and let you know. If it still is not paid, we may pause your account until it is. While an account is paused, your tags stay in the field but scans show a neutral “not active” message. Nothing is deleted, and paying brings everything back.

Cancellation

You can cancel anytime from Settings → Billing in the app, or by emailing [email protected]. When you cancel, your plan stays active until the end of the year you have already paid for, then it does not renew. Outside the refund window below, we do not give partial refunds for unused time.

30-day refund policy

Subscriptions. If ProTag is not a fit, email [email protected] within 30 days of your first plan payment for a refund of that payment, minus the tags we have already shipped to you:

The deduction is the same $1.20 per tag we charge for tag packs. You keep the tags. If we have not shipped your tags yet, we cancel the shipment and refund you in full. Refunds go back to the original payment method, usually within 5 to 10 business days.

The 30-day window applies to the first year of a new account only. Renewals and seat changes are not refundable, but you can cancel before any renewal as described above.

Tag packs. Printed tags are made to order and are not refundable once shipped. If tags arrive damaged or defective, or will not scan, tell us within 30 days of delivery and we will replace them free of charge.

Printed tags

• We ship to addresses in the United States and Canada.
• Tags are rated for outdoor use, but how long they last depends on where and how they are applied. Standard adhesive does not stick reliably below about 40°F, so apply tags to clean, dry surfaces at room temperature where you can.
• Each tag’s code is tied to your account. If your account is closed or paused, scans of your tags show a “not active” message instead of your service page.

Your data

• The equipment records, service history, photos and customer details you put in ProTag belong to you. We use them only to run the service for you, and we do not sell them.
• Plans that include data export let you download your records anytime. If you cancel, you can still export until your paid period ends. After an account closes, we keep its data for 90 days in case you come back, then we may delete it.
• You are responsible for having the right to upload what you put in ProTag, including photos taken at customer sites.

Acceptable use

Do not use ProTag to break the law, send spam through service request forms, upload malicious files, try to get into another business’s account, or overload or reverse-engineer the service. We may suspend accounts that do.

Changes and availability

We are improving ProTag all the time and may add, change or remove features. We aim to keep the service running around the clock but cannot promise it will never be down. If we change these terms in a way that matters, we will email account admins at least 30 days before the change takes effect. Continuing to use ProTag after that date means you accept the new terms.

Disclaimers and liability

ProTag is a record-keeping and service-request tool. It does not replace your own judgment, safety procedures, lockout/tagout, or code requirements, and information on a tag or in a record may be out of date. The service is provided “as is”, without warranties except those the law requires.

To the extent the law allows, our total liability for any claim relating to ProTag is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses such as lost profits or lost data.

Governing law

These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules.

Contact

Questions about these terms: [email protected].